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Privacy Policy

Last updated: [01/12/2025]
 

Enigma Dining & Events (“we”, “us”, or “our”) is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and share your personal information.
 

1.1 Information We Collect

We may collect:

a) Information you provide directly:

  • Name, email, phone number

  • Dietary requirements or allergies

  • Payment information (processed securely via third parties)

  • Booking information and communications

b) Information collected automatically:

  • IP address, browser/device information

  • Website usage data

  • Cookies and tracking technologies
     

1.2 Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: To manage bookings and provide our services.

  • Consent: For marketing communications and promotional emails.

  • Legal obligation: Where required to comply with the law.

  • Legitimate interests: To improve our website, services, and user experience.

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1.3 How We Use Your Information

We use personal data to:

  • Process bookings and payments

  • Communicate event details and updates

  • Personalise dining experiences

  • Respond to enquiries

  • Send marketing updates (only if consented)

  • Improve services and website functionality
     

1.4 How We Share Information

We do not sell your data. We may share information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Booking and ticketing platforms

  • Email/marketing providers

  • Legal authorities if required

All third parties must comply with GDPR obligations.
 

1.5 Data Retention

We keep personal data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
 

1.6 Your GDPR Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict processing

  • Data portability

  • Withdraw consent at any time

  • Object to processing for marketing or legitimate interests

To exercise these rights, contact: nigel@enigmadiningandevents.co.uk
 

1.7 Cookies

Our website uses cookies to improve user experience, track analytics, and for marketing purposes (with consent). You can manage cookies via your browser.
 

1.8 Policy Updates

We may update this policy. The latest version will always be available on our website.
 

2. Terms & Conditions


2.1 Bookings

  • All bookings are subject to availability.

  • Full payment or deposit is required to secure a booking.

  • Accurate contact and dietary information must be provided.
     

2.2 Event Attendance

  • Guests must arrive on time; late arrivals may affect service.

  • We may refuse entry for safety or operational reasons.

  • Allergies must be communicated in advance; we cannot guarantee a completely allergen-free environment.
     

2.3 Pricing

  • Prices are as listed at the point of sale.

  • Additional charges (e.g., drinks) will be explained before payment.
     

2.4 Liability

We are not liable for:

  • Personal belongings lost or damaged

  • Allergic reactions when undisclosed

  • Events cancelled due to force majeure
     

3. Cancellation & Refund Policy

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3.1 Customer Cancellations

  • 7+ days before event: Full refund or transfer

  • 3–6 days: 50% refund

  • 0–2 days / no-show: Non-refundable

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3.2 Event Cancellations by Us

  • Full refund or transfer to a rescheduled date

  • Not responsible for travel or accommodation costs

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3.3 Dietary Cancellations

  • Refunds are not offered if dietary needs are undisclosed
     

4. Cookie Policy
 

4.1 What Are Cookies?

Cookies are small files stored on your device to enhance the website experience.

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4.2 Types of Cookies

  • Essential: Required for website operation

  • Analytics: Track website usage

  • Marketing: Used only with consent

You may disable cookies via your browser settings.

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5. Website Footer Legal Text

© [2026] Enigma Dining & Events. All rights reserved.
Privacy Policy | Terms & Conditions | Cookie Policy
Enigma Dining & Events offers bespoke pop-up and private dining experiences.

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